Policies & Procedures

SHIPPING & RETURN POLICY

All orders placed with Recomp Science USA will be shipped via FedEx, UPS, or USPS. with delivery confirmation. Orders placed Monday through Friday, excluding holidays and weekends, will ship the next Monday after order is placed. Tracking information will be emailed to you when your shipping label is generated. Please allow up to 24 hours for your tracking to be updated after receiving your tracking information. If any products are out of stock causing a delay in shipping, we will notify you.

Please note, larger orders may require additional verification. Orders over $300 will require a signature for delivery.

Domestic Shipping

Recomp Science USA offers the following shipping options:

  • Express Shipping: 2-8 business days – $15.00 vis FedEx, UPS, or USPS Priority
  • FedEx or UPS Overnight: 1-2 business days – $100.00 

We also offer a FREE Express Shipping option for USA Domestic orders over $300. The time of arrival estimates are calculated from the day your order ships, excluding any FedEx, UPS, or USPS delays or holidays. Weather conditions and other unforeseen circumstances can affect delivery time.

Recomp Science USA makes no guarantees regarding delivery times once your order has left our warehouse. We use third-party shipping providers that sometimes experience delays beyond our control.

Returns & Refunds

We offer a 7-Day Satisfaction Guarantee on unopened products only.

  • Products must be unopened, unused, and in original condition
  • Return requests must be made within 7 days of delivery
  • All returns must be approved in advance

Approved returns may receive either:

  • Refund (minus original shipping costs)
  • Exchange for the same product or another item of equal or lesser value

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

Once the returned item is received and inspected, refunds will be issued to the original payment method whenever possible, typically within 2–5 business days.

Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or missing items, please contact us within 48 hours of delivery so we can resolve the issue promptly.

We will replace any missing or incorrect items at no additional cost.

To reduce fraudulent claims, all orders are documented and photographed prior to shipment.

Return Authorization Required

All returns must be pre-approved before being shipped back.

To request a return or report an issue, please contact:

support@recompscienceusa.com

Include the following information in your email:

  • Order number
  • Description of the issue
  • Photos if applicable

Unauthorized returns may not be accepted.

All products sold by Recomp Science USA are intended strictly for laboratory research purposes only. Products are not intended for human consumption, medical use, or

diagnostic use. Recomp Science USA makes no guarantees or claims regarding research outcomes, as results may vary depending on handling, storage conditions, and research protocols.

Improper handling, storage, or contamination may result in product degradation. Because of this, all sales are considered final once products have been opened or handled.

Order Cancellation

If your order has not yet shipped, you may cancel it by contacting our support team.

To request a cancellation, please email us at:
support@recompscienceusa.com

Please include your order number in the email so we can process your request as quickly as possible. Orders that have already been shipped are no longer eligible for cancellation.

Chargebacks & Product Use Policy

Fraudulent chargebacks will not be tolerated. Any customer who files a chargeback without first contacting our support team to resolve the issue may be permanently added to our Do-Not-Sell List, and we reserve the right to pursue legal action when appropriate.

All products sold by Recomp Science USA are intended strictly for laboratory research purposes only. They are not for human or animal consumption.

Any communication indicating that products were used or intended for human or animal consumption will not receive a response and will immediately void our Satisfaction Guarantee Policy. Such incidents may also result in the customer being placed on our Do-Not-Sell List, and further action may be taken if necessary.

By placing an order with Recomp Science USA, you agree to contact our support team to resolve any issues before initiating a chargeback or payment dispute with your bank or payment processor.

Fraudulent chargebacks will not be tolerated. Customers who initiate chargebacks without attempting to resolve the issue with our support team may be permanently added to our Do-Not-Sell List.

By completing a purchase, the customer certifies that:

  • The purchase is being made for legal laboratory research purposes only
  •  The customer is at least 18 years of age
  • The customer understands the research-use-only nature of the products

Recomp Science USA reserves the right to pursue legal remedies for fraudulent transactions when applicable.

General Terms and Conditions of Use Agreement

These Terms and Conditions govern all users of the Recomp Science USA website (www.recompscienceusa.com) and must be agreed upon before any purchases can be made.

General Terms and Conditions of Use Agreement

These Terms and Conditions govern all users of the Recomp Science USA website (www.recompscienceusa.com) and must be agreed upon before any purchases can be made.

Payments

All e-Check / ACH payments must be made payable to Recomp Science USA. By authorizing Recomp Science USA to initiate an electronic debit to your account, you agree that the transaction complies with all applicable laws.

Payments made after 4:00 PM Central Time will be processed on the next business day.

To finalize your order, click the “Place Order” button. Once payment is authorized, changes or corrections cannot be made. Please print a copy of your payment authorization for your records.

All credit card payments will appear on your statement as Recomp Science USA.

Use of Our Website

Your use of this website is governed by these Terms and Conditions and our Privacy Policy.

You may not:

  • Modify
  • Distribute
  • Transmit
  • Reproduce
  • Publish
  • License
  • Transfer
  • Sell

any information, products, or services obtained from this website without written permission.

You may display, download, or print hard copies of content for personal, non-commercial use only, provided that you do not modify the content or remove proprietary notices.

Any other use of the information on this website requires written consent from Recomp Science USA.

Use of Information

This website is designed to provide informational content. However, the information presented should not be considered a replacement for professional advice.

The information on this website is NOT intended for the diagnosis or treatment of any medical condition or disease.

All products sold on this website are intended strictly for laboratory research purposes only.

The information provided on this website and the products showcased are designated for in-vitro laboratory research use only.

Products sold by Recomp Science USA:

  • Are not medicines or drugs
  • Have not been approved by the FDA
  • Are not intended to prevent, treat, diagnose, mitigate, or cure any disease

All articles and product information on this website are provided for informational and educational purposes only.

Products offered on this website are not for human or animal consumption.

Product Information and Sales

Recomp Science USA reserves the right to correct any inaccuracies or typographical errors on the website without liability.

Product descriptions, pricing, and availability are subject to change without notice.

Disclaimer

You must be 18 years or older to use this website.

All products sold by Recomp Science USA are for IN-VITRO LABORATORY RESEARCH USE ONLY.

Products are not intended for human or animal use or consumption and are not intended to diagnose, treat, cure, or prevent any disease.

Customer Responsibility

Customers must be knowledgeable regarding:

  • Proper product handling
  • Storage procedures
  • Potential hazards
  • Applicable regulations

By purchasing from Recomp Science USA, you agree to indemnify and hold harmless Recomp Science USA from any claims, losses, liabilities, or expenses arising from the handling or use of products.

Product Use

Products sold by Recomp Science USA are intended strictly for laboratory in-vitro research purposes only.

Products are not intended for use as food additives, drugs, medical devices, cosmetics, or household chemicals.

The purchaser is responsible for ensuring that products are used in compliance with all applicable laws and regulations.

Privacy Policy

Recomp Science USA collects information in order to provide a secure and personalized shopping experience.

We do not sell, rent, or share personal information with third parties without permission.

All transactions on our website are SSL encrypted for security.

By using this website, you agree to our Privacy Policy.

Security

We use industry-standard encryption technologies to ensure the secure transfer and receipt of data.

Personal information is accessible only to the account holder.

Indemnity

You agree to indemnify and hold harmless Recomp Science USA, its affiliates, officers, directors, agents, and employees from any claims or demands resulting from:

  • Use of this website
  • Violation of these Terms and Conditions
  • Improper handling or use of products

Links

Links to external websites are provided for convenience only.

Recomp Science USA does not control or endorse these websites and is not responsible for their content or any damages arising from their use.

Availability

This website is generally available 24 hours per day, 7 days per week, but may be unavailable at times due to maintenance or technical issues.

Recomp Science USA is not liable for damages resulting from website interruptions or downtime.

Governing Law

These Terms and Conditions are governed by the laws of the State of Texas.

You agree to comply with all local, state, and federal laws regarding the use of this website and the purchase of products.

Severability

If any portion of these Terms and Conditions is determined to be unenforceable, the remaining provisions will continue in full force and effect.

Force Majeure

Recomp Science USA is not responsible for delays or failures caused by events beyond our control, including but not limited to:

  • Backorders
  • Shipping carrier delays
  • Customs delays
  • Lost or damaged shipments
  • Natural disasters
  • Government actions

Complete Agreement

These Terms and Conditions constitute the entire agreement between you and Recomp Science USA regarding your use of this website.

By clicking “I Agree” during checkout, you agree to these Terms and Conditions and our Shipping and Refund Policies.

If you do not agree to these terms, you should not purchase from this website.

Additional Terms and Conditions

Product Use Disclaimer

Products sold by Recomp Science USA are intended strictly for laboratory research use only.

Customers acknowledge that risks may be associated with the handling and use of research materials.

Products are NOT intended for use as:

  • Food additives
  • Drugs
  • Cosmetics
  • Household chemicals
  • Medical treatments

Listing a material on this website does not constitute a license for its use in violation of any patent laws.

Products must be handled by qualified professionals with proper training.

Customers acknowledge their responsibility to understand applicable government regulations and safety requirements.

Age Restriction

Customers must be at least 18 years of age to purchase products from Recomp Science USA.

Customers agree to indemnify and hold Recomp Science USA harmless from any claims or damages arising from misuse of products.

Compliance and Warranty

Customers agree to properly test, use, manufacture, and distribute products purchased from Recomp Science USA in accordance with all applicable laws and regulations.

Products are not sterilized or tested for safety in food, drug, medical, cosmetic, or consumer applications.

Customers must conduct appropriate safety testing and research prior to use.

Usage and Patents

Products are intended strictly for laboratory and manufacturing research purposes and must be handled by qualified individuals.

Listing of materials does not grant permission to infringe on any patent rights.

Orders will not be accepted from individuals under the age of 18.

Liability Limitation

In no event shall Recomp Science USA be liable for special, incidental, indirect, or consequential damages arising from the purchase or use of products.

By purchasing from Recomp Science USA, customers agree to indemnify and hold harmless the company from all claims, expenses, losses, and liabilities related to product handling or use.

Contact Information

For questions regarding these Terms and Conditions, please contact:

support@recompscienceusa.com

Limitation of Liability

Under no circumstances shall Recomp Science USA, its owners, employees, affiliates, or suppliers be liable for any direct, indirect, incidental, consequential, or special damages arising from the use, misuse, or inability to use products purchased from this website.

By purchasing from Recomp Science USA, the customer agrees that the company’s liability, if any, shall be strictly limited to the amount paid for the product in question.

Recomp Science USA shall not be responsible for damages related to:

  • Improper use of products
    • Misinterpretation of information on this website
    • Laboratory results or research outcomes
    • Failure to follow proper handling procedures
    • Violation of local, state, or federal laws by the purchaser

The purchaser assumes all risks associated with the handling, storage, and use of these materials.